Dec 4, 2020 – Islamabad: Safeguarding specialized measures to resolve payment issues being faced by recipients of Ehsaas Kafaalat, a web-portal has been launched by Ehsaas to receive complaints of biometric failures. The new portal has been designed to solicit applications of Kafaalat beneficiaries in an easy four-step process. As part of the complaint mechanism, Deputy Commissioners, Assistant Commissioners, staff of partnering banks- Habib Bank Limited and Alfalah Bank and field staff of Ehsaas will be able to generate complaint applications of biometric failures by entering full name, Computerized National Identity Card (CNIC) number and contact number of beneficiary along with his or her own contact number to facilitate easy tracking and follow up. With the submission of online application, the portal instantaneously auto-generates the unique reference number for each Kafaalat applicant. Portal here.