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PM approves the One Window Ehsaas Policy


July 31, 2021 – Islamabad: The Prime Minister has approved the One Window Ehsaas Policy. “With One Window Ehsaas policy in place, the aim is to deliver services through a single window, a one-stop shop”, stated Dr. Sania Nishtar. The overarching Ehsaas Strategy stipulated the creation of “One-Window Ehsaas” (Policy # 4) to enable delivery of the multiple Ehsaas programs through a single window, and to address issues in social protection programs. The policy entails six sets of actions: firstly, a One Stop Shop, the Ehsaas Physical Center; secondly, back office digital interface; thirdly, a public facing digital information and services platform; the fourth component is a mobile app; the fifth component is the integrated database; and finally, the Ehsaas One-Window Beneficiary Selection and Targeting Policy. Collectively, the six pillars of One Window policy will increase cohesiveness and coordination across the different programmes offered by different implementing organizations and will improve beneficiary experience. Policy can be accessed here.